Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?

Are you French native with strong English communication skills? 

Looking to make your career in a multicultural environment in the sunny and happy Lisbon? 

So we have the perfect opportunity for you!

 

Your future project: join our French Customer Support team.

 

In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  

 

As a customer service specialist in this project, your daily responsibilities will include:

• Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 


• Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)


• Outbound support (e.g. related Smart Mobility or e-Performance Services)


• Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)


• Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)


• Meet and exceed our service quality goals, compliance regulations and productivity targets


• Create amazing experience that people value and we are proud of


• Be responsible to follow the direction of management and provide feedback

 
To succeed in the role, you will need to have:

• Native French


• Advanced level of English (at least C1) both verbal and written


• No employment termination due to just cause in work history


• Knowledgeable in Windows-based and Microsoft Office Applications


• Secure handling of IT systems


• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills


• High passion for automotive topics and digital technologies


• Make empowerment business decisions with little guidance


• Demonstrate out of the box thinking in order to resolve customer concerns


• Proficient documentation and note-taking; must be able to clearly document information


• Maintain a clear understanding of policy and procedures and warranty coverage


• Understand the geography of the respective markets working for and being able to identify regions and provinces


• High-speed internet access and appropriate conditions for remote work


• Must hold EU citizenship or valid work permit for Portugal


• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

 
Background

• Experience in the customer service/ call center industry is preferred


• 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time


• Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

• Signing bonus


• Relocation package


• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

 
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 
 
Apply today!