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French Technical Advisor for Porsche - Lisbon, Portugal at Foundever™

French Technical Advisor for Porsche - Lisbon, Portugal

Foundever™ Lisbon, PT Full Time

Come and work with us.

Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?

Are you French native with strong English communication skills? 

Looking to make your career in a multicultural environment in the sunny and happy Lisbon

So we have the perfect opportunity for you!


Your future project: join our French Customer Support team.


In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  


As a customer service specialist in this project, your daily responsibilities will include:

  • Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 

  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)

  • Outbound support (e.g. related Smart Mobility or e-Performance Services)

  • Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)

  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

  • Meet and exceed our service quality goals, compliance regulations and productivity targets

  • Create amazing experience that people value and we are proud of

  • Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

  • Native French

  • Advanced level of English (at least C1) both verbal and written

  • No employment termination due to just cause in work history

  • Knowledgeable in Windows-based and Microsoft Office Applications

  • Secure handling of IT systems

  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

  • High passion for automotive topics and digital technologies

  • Make empowerment business decisions with little guidance

  • Demonstrate out of the box thinking in order to resolve customer concerns

  • Proficient documentation and note-taking; must be able to clearly document information

  • Maintain a clear understanding of policy and procedures and warranty coverage

  • Understand the geography of the respective markets working for and being able to identify regions and provinces

  • High-speed internet access and appropriate conditions for remote work

  • Must hold EU citizenship or valid work permit for Portugal

  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal


  • Experience in the customer service/ call center industry is preferred

  • 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time

  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)


  • Signing bonus

  • Relocation package

  • Competitive wages

  • Paid professional training

  • Employee discounts

  • Private healthcare & dental insurance (after six months of employment)

  • Growth opportunities through various development programs

  • Fun and engaging company-wide initiatives, including our EverBetter wellness program

  • Job stability

  • Life-long skills and experience

  • Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 
Apply today! 

Recommended Skills

  • Administration
  • Automotive Industry
  • Call Centers
  • Communication
  • Customer Service
  • Empowerment
Apply to this job.
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Job ID: 123429