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Customer Service Advisor job in Bratislava at CPM International

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Customer Service Advisor at CPM International

Customer Service Advisor

CPM International Bratislava, SK Full Time
Required languages: Czech / English / German / Polish / Romanian

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.


What will you be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
  • Delivering exceptional, client-centred resolutions in a timely manner
  • Offering an omnichannel service to our consumers via telephone, email, chat and social media
  • Developing a sound understanding of the products and services offered by our client
  • Embracing our company values and acting as a brand ambassador

Requirements

  • High level of English (both spoken and written) + Fluent level of following languages - Slovak/Czech or Romanian or German or Polish
  • Genuine passion for delivering outstanding customer service
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving
  • A strong team-work ethic and a “can do” attitude

Benefits

  • Possibility of part time contract (20 hours/week) or full time contract (40 hours/week)
  • Fixed schedule: Monday to Friday (9:00 - 13:00 or 10:00 - 14:00 - part time) or Monday to Friday (9:00 - 18:00 - full time)
  • Transport allowance
  • Being part of a constantly growing company & team, with endless opportunities for career development
  • Office location: Bratislava


Salary: Part time contract - from 600 euros per month + performance bonus; or Full time contract - from 1202 euros per month + performance bonus

Recommended Skills

  • Administration
  • Attention To Detail
  • Corporate Social Responsibility
  • Customer Service
  • Czech
  • German
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Job ID: 9CB7C6DCDB