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French Customer Service Cork Ireland at Headhunt International

French Customer Service Cork Ireland

Headhunt International Cork City Full Time
Required languages: English / French
Apply Now
Position Overview

As a Customer Support Agent in a fintech industry you will master the skills of effective
communication, problem solving, customer service, and strong cultural awareness.
Investigate and research user issues and identify and escalate bugs so they can be
resolved as quickly as possible. In this role you will have the opportunity to be a part of
something bigger, a global team of amazing people and a strong brand that can
change lives with our technology. You'll be the face of some of the world's top payment
processing brands!

ONLY with EU work permit!!

Competencies and Responsibilities:

● Customer Service - Operational Beauty is one of International core values that
will resonate with you, making you an attentive, empathetic, caring, friendly and
helpful team member, who supports external clients via phone, email and chat as well
as being an asset to the internal colleagues. Always aiming to deliver outstanding
support to our community and going above and beyond in your day to day duties.

● Drive for Results - This role will bring a strong level of ownership for your personal
success in reaching your targets on a daily basis. You will go the extra mile to find
creative solutions to accommodate customer requests and queries.As part of your role
in this project, you will answer inbound calls and emails from customers in an efficient
and timely manner. You will troubleshoot, negotiate and provide information and
solutions to customers and do so with the highest standards of professional customer
care.

● Resilience - You will enjoy working in a dynamic fast paced environment where you are
ready to step outside your comfort zone from time to time. We believe there is no
failure, there are only opportunities to embrace and learn from new experiences as we
move forward. This role will bring a high level of accountability and you will thrive
under pressure.

● Communication - You will be able to communicate effectively and efficiently with all of
our users who are seeking your help or advice. Your communications skills are critical
for strengthening the relationships with our users. You will have contact with users
through inbound & Outbound calls, Chat and Email channels.

You are a perfect match to what we are looking for if you find yourself constantly
striving for more and doing your best every day to achieve excellent results.

Recommended Skills

  • Communication
  • Customer Service
  • Friendliness
  • Nursing
  • Problem Solving
  • Receptive
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: 72295