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Engagement Manager - Portuguese Market job in Málaga at Webhelp Spain

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Engagement Manager - Portuguese Market at Webhelp Spain

Engagement Manager - Portuguese Market

Webhelp Spain Málaga Full Time
Required languages: English / Portuguese
20.000 € - 24.000 €/Año

Microsoft ISV

Success Development Specialist (SDS) Job Description
Individual contributor role, responsible for onboarding, activating, nurturing and growing a selected list of ISVs by providing concierge services linked to ISV Market Place Application Publication.

Job Description
- Provide concierge support for pre-defined list of Independent Software Vendors (ISVs) developing, publishing and growing sales of applications built on the Microsoft cloud platforms as part of the Digital Sales ISV Success Program.
- Be the first contact point, deliver a strong first impression and set the foundation for long term partner relationship.
- Define reason for call talk track - designed for consistent repeatable execution.
- Product/Offering focus - focuses on offering specific to target audience.
- Execute on structured multi-channel (call, email, social) outreach cadence.
- Obsess over Microsoft's customers and prospects to deliver a world-class customer engagement experience.
- Position competitive offerings and solutions in the context of customer needs and experiences.
- Collect feedback from customers and articulate it back to the business: "Voice of Partner".
- Meet and exceed targets for:
- ISV Onboarding: per month 800 ISVs in "Approved" and 800 ISVs in "Onboarded" status.
- ISV Activation: 70% of engaged ISVs are consuming at least 1 benefit, 60% of engaged ISVs are consuming at least 3 or more benefits
- ISV Nurturing & Monthly Engagement: 70% of post-kickoff call applicants engaged monthly, # of ISVs in Publish & Grow stages, # of activities completed (with 48 business hours SLA of assignment)
- ISV Marketplace Publications: 40% of approved applicants published application to commercial marketplace; 15% of applications published are transactable

We offer
- Full time (39 hours/week)
- Temporary contract with possibility to be extended
- Schedule: Monday to Friday from 09:00 - 17:30.
- Salary: 20,000 euros gross/year + up to 4,000 euros gross/year in bonus.
- Ongoing training
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*


Skills Needed
- Bachelor's Degree in Business Management, IT, Marketing or related field
- Minimum requirements: 2 years (+) sales and marketing experience, 1 year (+) account management experience, 1 years (+) IT industry experience
- Sales skills - Familiar with modern selling techniques, consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps
- Business Operations - Ability to accurately document call outcomes and notes
- Industry knowledge - basic understanding of target industry, ability to deliver provided messaging on solutions
- Fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM system is required
- Baseline understanding and passion for cloud technologies and changing the world
- Strong written and verbal communication skills and use of professional business language

Language skills
English: Advanced (verbal and written)
Portuguese: Native or Bilingual (verbal and written)

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Recommended Skills

  • Account Management
  • Baselining
  • Business Management
  • Cloud Technologies
  • Communication
  • Customer Demand Planning
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Job ID: ACQ16148