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Order Experience Representative with French job in Brno at Zebra Technologies CZ s.r.o.

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Order Experience Representative with French at Zebra Technologies CZ s.r.o.

Order Experience Representative with French

Zebra Technologies CZ s.r.o. Brno, CZ Full Time
Required languages: English / French
Remote Work: No
Overview:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The Contract Administration team is responsible for the accurate entry of Zebra Service Contract information into Zebra’s system. They act as a subject matter specialists on all matters related to the service contract, responding to inquiries from management, Zebra’s sales teams and the customer.


Responsibilities:
  • Learns and applies knowledge of Zebra’s systems, process and philosophies around the management of Service Contracts
  • Enters new service contract data into the system, ensuring data accuracy and process adherence
  • Meets or exceeds all departmental or individual metrics associated with performance against service level agreements such as 3 Business Day turnaround time on contracts, responding to customers within 24 hours
  • Provides price quotes on service contracts on request
  • Ensures accurate recording, tracking and filing of all assigned contracts
  • Responds to the customer or internal inquiries regarding service contract entitlements, invoices and purchase orders
  • Raises any new or complex problems to management for assistance
  • May cooperate with other internal departments regarding order status, invoicing, discounts, resolution of issues, etc.

Qualifications:
  • High School or equivalent
  • Strong data entry skills with attention to detail /quality
  • Strong process adherence
  • Fluent level of English and French (written and verbal)
  • Beginner level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values/orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)


Benefits

  • 5 weeks of vacation, 5 sick days and 2 volunteer days paid off
  • Multisport card at a reduced price
  • Meal contribution
  • Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
  • Annual bonuses based on financial results
  • Yearly salary increases according to individual performance
  • Employee referral bonus for bringing New Talent to Zebra
  • Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
  • Life & Pension insurance contribution
  • New modern and multifunctional workplace at Vlněna Office park in the city centre
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Recommended Skills

  • Attention To Detail
  • Communication
  • Customer Service
  • Data Entry
  • English
  • Filing
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Job ID: 103072