Description

Work with one of the world's most best-known brands in audio and visual experiences for the home!
Are you technically inclined, good at troubleshooting and want to work in a friendly team? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

About Webhelp
Webhelp is a people-first company and a global leader in the BPO industry. With more than 50 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

Whom we'd like on our team
We'd like to meet people from all backgrounds, with a penchant for knowledge and curiosity. Your natural talent to help others and go the extra mile for our customers will fit right in with what we do at Webhelp.

What you will experience at Webhelp
As part of the technical support team, you will:

- Answer and/or resolve complex technical questions or issues raised by customers via phone or email in a customer-friendly and efficient manner.
- Identify and analyse customer's technical problems through active listening and by asking clear and concise questions.
- Provide excellent customer service by using the technical knowledge you have gained through our internal training and support systems.
- With each customer contact, collect and document all relevant information in the system to ensure a high level of service.
- Keeping up to date with all new developments in the technical, networking and consumer electronics field relating to the products you work with.

Requirement

We'll be a great match if you:
- Have a native level of Finnish and are fluent in English
- Have knowledge of network architecture and consumer electronics products (wireless audio, smart displays, etc.).
- Have a good understanding of the MS Office environment.
- You are good at helping people over the phone
- Focus on proactivity, self-motivation, and a solution-orientated mindset within a team
- Share our values of commitment, unity, integrity, recognition, and WOW
It would be a plus if you:
- Have a degree in information and communication technology
- Have a strong interest in technology and experience in the technical field
- Have experience working in a B2C or B2B environment



Don't meet every single requirement? At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us at Webhelp!

What we offer you


You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- A salary you can live well on in Spain; basic salary of €18,400/year (gross) and up to €1,800 gross/year bonus.
- Full Spanish contract from day one, with access to the Spanish health insurance cover.
- Bring-a-friend (referral) bonus of €300 and upwards, when your friend is hired
- Permanent employment, 39 hours a week, Monday-Friday, from 9:00 to 18:00
- Paid holidays from the first year you start work*.
- A wide range of discounts on sporting goods, travel, home electronics, etc. with our partners.
- A foothold in a company where we primarily recruit internally for senior roles. We promote mobility within the company, and we currently operate in more than 60 countries around the world.
- Relocation support where appropriate
- Spanish classes

Webhelp is an equal-opportunity employer
Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
* Our recruiters will explain the conditions that apply
RRQ23-002941-1-FINLAND