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Social Media Engager – German Speaker at Webhelp Portugal

Social Media Engager – German Speaker

Webhelp Portugal Lisbon, PT Full-Time
Required languages: English / German
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Mission :

As a Social Media Engager, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers unique situations and acknowledge their needs.

As a Social Media Engager, you will:
 
  • Booking management (altering, canceling, or creating new reservations)
  • Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.
We are looking for:
 
  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
  • Previous experience in Customer Service or as a tourism/travel representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.
We offer you:
 
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to do Work from Home*
Life at our company:
 
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern offices located in Lisbon (Parque das Nações, Oriente).
 

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Job ID: 750