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London Client Remote Support Engineer - Fluent French job in London at Edge Technology Group

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London Client Remote Support Engineer - Fluent French at Edge Technology Group

London Client Remote Support Engineer - Fluent French

Edge Technology Group London, UK Full Time
Required languages: French
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Client Support Services “CSS” is our Global 24x7x365 Support Services line of business, held responsible for the 1-3rd line support of all Global customer incidents. CSS is divided into a number of operational sub functions, with extremely experienced support professionals operating within our Client Remote Services, Client Site Services, and Escalations/ 3rd Line teams. This group is responsible for all customer on-site and remote break\fix support, in addition to the monitoring and maintenance of all regional customer IT Infrastructure, circuits, and connectivity.

Client Remote Support Engineers work within our Remote Services sub function, and are responsible for all 1st-3rd line remote break\fix customer support. This is a very customer facing role, and this individual will have experienced and developed communication skills in equal measure to technical ability. Remote support will be provided via shift patterns, and permanently based on site at our regional London office. Those within this team are responsible for setting the very best impression of the firm, and this position therefore requires high levels of professionalism, strong problem solving skills and the ability to quickly learn new technologies.

We are looking for a bilingual French/ English speaker for this role due to the extensive liaison with French clients. There will also be the opportunity to travel to Paris with this role on an ad hoc basis. 

Desired Skills & Experience

  • 2 years plus experience in providing IT Support within a business environment where high levels or service and technical expertise were required
  • Bilingual English/ French 
  • Strong diagnostic / troubleshooting skills , must have an interest in IT
  • Strong communication and customer service skills across all levels of the organisation
  • Ability to work independently , and demonstrated self-direction / self-starter
  • Ability to learn quickly in a fast paced environment
  • Working knowledge of Win7, Win10, and server exposure.
  • Working knowledge of TCP/IP protocols
  • Understanding of routers, firewalls & switches
  • Working knowledge of applications, especially advanced in Outlook, Excel, and Word & PowerPoint.
  • PowerShell scripting
  • GPO creation / modification
  • Installing, activating software such as full Microsoft suites and Bloomberg etc.
  • Support mobile devices (iPhone, iPad & Android) often to enable high level business users who may be travelling remotely
  • Build , deploy & repair hardware
  • Monitoring systems (PRTG) . Support ongoing desk functionality as part of overall systems monitoring and support

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Job ID: 4f2d0382f2c1