Swedish speaker Content moderator for Social Media (m/f) job in Lisbon at Teleperformance Portugal

Your Role

Are you passionate about the online world? Do you have an eye for details and excellent written and verbal communication? You are the one we are looking for.
As a content moderator you will review and moderate business content posted on Social Media. You will be working on the Swedish market and helping to build a better experience for our users. Big challenge? Yes, but we are certain that this is the opportunity you were waiting for. We guarantee you a great work environment, as well as the best work conditions to help you achieve your professional goals! Teleperformance Portugal has been present in Portugal for 20 years, we are a market leader that recruits, trains and maintains the best professionals.

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Responsibility

• Review and moderate online content, posted on the Swedish market;
• Ensure that all information uploaded by users follow the guidelines based on client’s policies;
• Become and remain knowledgeable about policies and community standards;
• Provide and follow best practices used to better achieve client’s KPI’s;
• Use the learned knowledge to propose improvement ideas either internal or external.

Your Profile

• Native level of written and verbal communication skills in Swedish (mandatory);
• Natural fast learner so you can develop your skills within a short period of time;
• Fluency in English (minimum level B2);
• Ability to distinguish self-beliefs from moderated content and policies;
• Empathic;
• Motivated and with a positive attitude;
• Attention to detail;
• Experience in dealing with high volumes of online content;
• Availability to work in 24/7 rotating shifts, from Monday to Sunday (mandatory).

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free salad, fruit, soup and bread available to all employees;
• Health Insurance since day one in the company;
• Free company events and activities;
• Floor animation activities, with prizes every month.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.