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Customer Representative - Lithuanian Market job in Barcelona at Webhelp Spain

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Customer Representative - Lithuanian Market at Webhelp Spain

Customer Representative - Lithuanian Market

Webhelp Spain Barcelona Full Time
Required languages: English / Lithuanian
15.000 € - 21.000 €/Año


Description

Description:

We are looking for a Lithuanian & Latvian speaking Customer Representative to join one of our projects.

Responsibilities

Contact Management:

- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
- Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures.
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
- Ensure correct presentation of the customer's corporate and brand images in all interactions.

Knowledge Management:

- Attend all trainings to acquire gain expertise and understanding of all topics relevant to the service.
- Provide pro-active feedback to Supervisor regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within WEBHELP guidelines.

We offer:

- Temporary contract.
- Salary: 16.732,21 euros gross/year + up to 2.400 euros gross/year in bonus
- Schedule: Monday-Friday, from 09:00 to 18:00
- Internal Development Program
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Requirements

- Native level speaker of Lithuanian.
- Fluent in English.

Soft Skills:
- Self-motivated.
- Team player.
- Active listening skills.
- Supportive person.
- Outgoing and open minded.
- Very good written skills.



***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Referencia

RRQ22-003924-2-LITHUANIA

Recommended Skills

  • Active Listening
  • Communication
  • Customer Satisfaction
  • English
  • Interpersonal Skills
  • Lithuanian
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Job ID: ACQ13802