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Czech Customer Service
Headhunt International
Athens
Full Time
Required languages: Amharic / Czech / English
Technical Troubleshooting Agent
Phone-Email-Chat Channels (Currently only Email channel is supported, expansion to Phone/Chat)
Phone-Email-Chat Channels (Currently only Email channel is supported, expansion to Phone/Chat)
● Refund request: process refund request on behalf of the customers.
● Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
● Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
● 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
● Gift Card issues: guiding customers on the usage of Google Gift cards
● Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
● Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
● 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
● Gift Card issues: guiding customers on the usage of Google Gift cards
Recommended Skills
- Problem Solving
Job ID: 70405