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German Customer Support – Relocation Package Included job in Lisbon at Webhelp Portugal

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German Customer Support – Relocation Package Included at Webhelp Portugal

German Customer Support – Relocation Package Included

Webhelp Portugal Lisbon, PT Full-Time
Required languages: English / German
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As a German Customer Support, you will provide a warm and professional contact with each of our customer’s client and solve with precision and efficiency emerging issues that customers may face.



Mission :

As a German Customer Support, you will:
 
  • Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering inquiries regarding the reservations and attending potential requests.
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods/tools.



Profile :

We are looking for:
  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or a sales representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit



Advantages :

We offer you:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Health insurance (after 6 months contract)
  • Investment in training and personal development
  • Relocation package - shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Possibility to do Work from Home temporarily *
 
 
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Oriente, Portugal.
 *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

 

Recommended Skills

Receptive
German Language
Reservations
Customer Service
English Language
Sales Process
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Job ID: 688