Job Title: Customer Service Agent

Required Language: German

Report to: Contact Centre Supervisor

Location: Dundalk, Co Louth

Overview of Role:

Our Call Centre Agents are responsible for answering all nature of calls, ‘pre’ and ‘after’ sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent’s tasks will be actioned on-line using Oracle.

What we give you:

• Attractive relocation package
• Excellent salary - great work is rewarded
• Paid holidays
• Bonus
• First day induction
• Two weeks paid training
• Continuous coaching and mentoring
• Career development program
• Free parking for your car and bike
• Subsidized canteen 
• No Weekend and No Shift work

What you will do:

• Giving general information on products
• Processing orders – telephone and mail
• Up-Selling orders
• Order status
• Sample Product Requests
• Customer complaints
• Shipping issues (tracing orders; returns pick up etc.)
• Finance queries (processing payments, invoice / statement queries)
• Responding to faxes and letters from Customers
• Translation and proofing
• Any other duties/projects as directed by Management

What we need from you:

• Have the ability to maintain professional under pressure
• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
• Self-motivated and goal oriented
• Desire to be successful exceed targets and integrate into a team-based organization
• Experience with MS office and other systems
• Excellent telephone manner and communication skills 
• Fluent German / Good English

About National Pen

At National Pen we provide high-value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.