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French Customer Support for Pet Retail Online Shop job in Lisbon at Webhelp Portugal

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French Customer Support for Pet Retail Online Shop at Webhelp Portugal

French Customer Support for Pet Retail Online Shop

Webhelp Portugal Lisbon Full Time
Required languages: French
Apply on company site




About the job role:

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe.

As a Customer Care Advisor, you will:
  • Assist clients via inbound calls and e-mail by answering customer inquiries and/or attending to potential requests.
  • Become a specialist in our Client's products and services
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situations and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.


We offer you:
  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Private Health Insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to do Work from Home based in Lisbon*


Life at our company:
    • Work in a diverse environment with people from over 58 nationalities
    • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
    • We promote inter-company mobility to work at any of our sites around the world
    • New and modern offices in Oeiras, Tagus Park, Portugal.


Recommended Skills

  • Customer Service
Apply to this job.
Think you're the perfect candidate?
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Job ID: ACQ4574