Turkish Customer Support (m/f) job in Lisbon at Teleperformance Portugal

Your Role

We are looking for people with passion, new talents who are looking forward to build a successful career here in Portugal.
Become part of our customer service team and use your chance to start an international career. For applicants from all over Europe, we have prepared a transfer package which among other things includes a room in a corporate apartment, the refund of your flight to Lisbon, one free annual flight to your homeland and versatile administrative support directly after your arrival in Portugal.

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Our Client

We support world-famous brands such as Google Ads, Netflix, Wish.com and many more in the customer service area.

Responsibility

Competent, friendly and efficient – that is how professional customer service looks today. Be it per phone, e-mail or even chat, you will be our customers´ first point of contact.
Depending on the client, you will act in different industries and you will focus, among others, on tasks such as:

•  Customer support for bookings, purchases, or goods;
•  Assistance with concerns regarding payment transactions and questions about customer accounts;
•  Technical Support for a number of pc-related issues;
•  Professional management of changes, adjustments, complaints and any other customer concerns.

Your Profile

•  Near native level of written and verbal communication skills in Turkish and good understanding of English (B1 Level);
•  Good computer and internet skills;
•  Fast learning capacity;
•  Excellent communication skills, interpersonal skills and team spirit;
•  Goal-oriented work;
•  Flexibility and resilience;
•  Experience in telephone customer service / call center environment (preferred).
•   EU citizen or with valid work permit for Portugal.

Our Offer

•  International career in a multicultural environment;
•  Possibility of cooperation with leaders in various industries;
•  Intensive training and familiarization phase;
•  Long-term development opportunities;
•  Temporary, renewable employment contract;
•  Private health insurance after 6 months of employment;
•  Accommodation in a room of a Teleperformance owned apartment;
•  Initial flight expenses refund;
•  Free annual flight to the homeland;
•  Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.