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Swedish CS in Crete FREE Accommodation
Headhunt International
Crete
Full Time
Required languages: English / Swedish
Travel Requirements: YES
* Responsible for handling incoming calls and email) according to the current client's
procedures and processes, which includes custumers support with economic matter,
processing of sensitive data and in all executed duties always strive to reach the defined
key performance indicator targets.
* Be a positive role model withinthe company and towards our clients.
* Handle and carefully respond to all customer inquiries by building excellent rapport &
confidence, identifying their needs, and taking strategic action in a timely manner.
* Provide excellent customer support through active listening on every interaction while
adjusting support approach to accommodate all levels of customer experience.
* Work with confidential customer information and treat it sensitively.
* Use software to source and input customer data accurately as related to the inquiry.
* Responsibility for various administrative tasks.
* Present a professional and knowledgeable approach on all customer interactions.
* Participate, be active in, and successfully complete the company's and client training.
Decision Making Authority
* All decisions in customer
transactions, according to client
agreements and processes.
* Exceed KPI's and other targets set
out by and for the project.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Job Summary / Overview
Decisions Expected Expected targets
Job Description - Page 2 of 2
Job Description
Technical Skills
Prepared by: Frida Svensson
Approved by:
Revised by:
Date: 2022-02-02
Date:
Date:
Main Job Requirements
Required Skills
* Computer: Basic software knowledge.
* Typing: Keyboard and spelling skills.
* Language level: Fluent in Swedish & very good English skills.
(Verbal and written)
Competencies and Specific Skills
* Communication skills
* Problem solving
* Customer orientation
* Job Motivation
* Stress tolerance
* Goal oriented
* Flexible
Education and Specific Training
Work Experience
* At least elementary school and a purely financial register.
* It's meritorious to have worked in customer service or have handled sensitive data.
* Responsible for handling incoming calls and email) according to the current client's
procedures and processes, which includes custumers support with economic matter,
processing of sensitive data and in all executed duties always strive to reach the defined
key performance indicator targets.
* Be a positive role model withinthe company and towards our clients.
* Handle and carefully respond to all customer inquiries by building excellent rapport &
confidence, identifying their needs, and taking strategic action in a timely manner.
* Provide excellent customer support through active listening on every interaction while
adjusting support approach to accommodate all levels of customer experience.
* Work with confidential customer information and treat it sensitively.
* Use software to source and input customer data accurately as related to the inquiry.
* Responsibility for various administrative tasks.
* Present a professional and knowledgeable approach on all customer interactions.
* Participate, be active in, and successfully complete the company's and client training.
Decision Making Authority
* All decisions in customer
transactions, according to client
agreements and processes.
* Exceed KPI's and other targets set
out by and for the project.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Job Summary / Overview
Decisions Expected Expected targets
Job Description - Page 2 of 2
Job Description
Technical Skills
Prepared by: Frida Svensson
Approved by:
Revised by:
Date: 2022-02-02
Date:
Date:
Main Job Requirements
Required Skills
* Computer: Basic software knowledge.
* Typing: Keyboard and spelling skills.
* Language level: Fluent in Swedish & very good English skills.
(Verbal and written)
Competencies and Specific Skills
* Communication skills
* Problem solving
* Customer orientation
* Job Motivation
* Stress tolerance
* Goal oriented
* Flexible
Education and Specific Training
Work Experience
* At least elementary school and a purely financial register.
* It's meritorious to have worked in customer service or have handled sensitive data.
Travel Requirements: YES
• Responsible for handling incoming calls and email) according to the current client's
procedures and processes, which includes custumers support with economic matter,
processing of sensitive data and in all executed duties always strive to reach the defined
key performance indicator targets.
• Be a positive role model withinthe company and towards our clients.
• Handle and carefully respond to all customer inquiries by building excellent rapport &
confidence, identifying their needs, and taking strategic action in a timely manner.
• Provide excellent customer support through active listening on every interaction while
adjusting support approach to accommodate all levels of customer experience.
• Work with confidential customer information and treat it sensitively.
• Use software to source and input customer data accurately as related to the inquiry.
• Responsibility for various administrative tasks.
• Present a professional and knowledgeable approach on all customer interactions.
• Participate, be active in, and successfully complete the company's and client training.
Decision Making Authority
• All decisions in customer
transactions, according to client
agreements and processes.
• Exceed KPI's and other targets set
out by and for the project.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Job Summary / Overview
Decisions Expected Expected targets
Job Description - Page 2 of 2
Job Description
Technical Skills
Prepared by: Frida Svensson
Approved by:
Revised by:
Date: 2022-02-02
Date:
Date:
Main Job Requirements
Required Skills
• Computer: Basic software knowledge.
• Typing: Keyboard and spelling skills.
• Language level: Fluent in Swedish & very good English skills.
(Verbal and written)
Competencies and Specific Skills
* Communication skills
• Problem solving
• Customer orientation
• Job Motivation
• Stress tolerance
• Goal oriented
• Flexible
Education and Specific Training
Work Experience
• At least elementary school and a purely financial register.
• It's meritorious to have worked in customer service or have handled sensitive data.
• Responsible for handling incoming calls and email) according to the current client's
procedures and processes, which includes custumers support with economic matter,
processing of sensitive data and in all executed duties always strive to reach the defined
key performance indicator targets.
• Be a positive role model withinthe company and towards our clients.
• Handle and carefully respond to all customer inquiries by building excellent rapport &
confidence, identifying their needs, and taking strategic action in a timely manner.
• Provide excellent customer support through active listening on every interaction while
adjusting support approach to accommodate all levels of customer experience.
• Work with confidential customer information and treat it sensitively.
• Use software to source and input customer data accurately as related to the inquiry.
• Responsibility for various administrative tasks.
• Present a professional and knowledgeable approach on all customer interactions.
• Participate, be active in, and successfully complete the company's and client training.
Decision Making Authority
• All decisions in customer
transactions, according to client
agreements and processes.
• Exceed KPI's and other targets set
out by and for the project.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Job Summary / Overview
Decisions Expected Expected targets
Job Description - Page 2 of 2
Job Description
Technical Skills
Prepared by: Frida Svensson
Approved by:
Revised by:
Date: 2022-02-02
Date:
Date:
Main Job Requirements
Required Skills
• Computer: Basic software knowledge.
• Typing: Keyboard and spelling skills.
• Language level: Fluent in Swedish & very good English skills.
(Verbal and written)
Competencies and Specific Skills
* Communication skills
• Problem solving
• Customer orientation
• Job Motivation
• Stress tolerance
• Goal oriented
• Flexible
Education and Specific Training
Work Experience
• At least elementary school and a purely financial register.
• It's meritorious to have worked in customer service or have handled sensitive data.
Recommended Skills
- Active Listening
- Administration
- Communication
- Computer Keyboards
- Customer Experience
- Customer Service
Job ID: 73075