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Danish Customer Support Representatives for Pandora at Teleperformance

Danish Customer Support Representatives for Pandora

Teleperformance Αθήνα, GR Full-Time
Required languages: Danish / English / Greek
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Ready to give a voice to people's loves? Work with us for one of the world's most loved jewellery brands

 Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.

Every day people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people's loves, join our team!

 



What your responsibilities will be:

  • Handle calls, emails and chat with a sense in Danish
  • Good knowledge of English language (B2+)
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
  • As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
  • Provide and maintain strong, professional relationship with clients and show customer service empathy.
  • Log calls/cases from customer into the customer relationship database, including shipping instructions.
  • Track and follow cases to ensure they closed in an efficient and timely manner.



Qualifications

  • Native level of Danish
  • Great communication & soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness
  • Ability to multitask and have strong interpersonal skills.
  • Ability to work in rotating shifts and availability to work overtime when/if required.
  • Work experience in customer support will be considered as an advantage

 



What we offer:

  • Training by certified instructors
  • Competitive monthly salary + 2 extra salaries per year
  • Numerous benefits and discounts
  • Professional growth & [ Link removed ]
  • Free Greek language courses
  • State of the art [ Link removed ] , providing a great  working environment  with relaxing break areas
  • [ Link removed ]  as well as community & [ Link removed ]

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering [ Link removed ] to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 10.000 people from 109 nationalities.




Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.

It’s helpful to have a picture of what life there will cost as an expat. Click [ Link removed ]  to read an official and handy guide as provided by the Greek authorities.



Find out more

Would you like to see more Danish jobs options? Please click [ Link removed ] .

Do you need even more options? [ Link removed ]

 

Recommended Skills

Upselling
Interpersonal Skills
Complex Problem Solving
Customer Support
Instructions
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Job ID: 112715