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Spanish speaking Real Time Monitor Specialist job in Barcelona at Webhelp Spain

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Spanish speaking Real Time Monitor Specialist at Webhelp Spain

Spanish speaking Real Time Monitor Specialist

Webhelp Spain Barcelona Full Time
Required languages: English
15.000 € - 24.000 €/Año
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Welcome to a project where you will be working with an IT company that is an innovative and driving force in its area.
As a Real Time Monitor Specialist you will analyse and monitor real-time staffing levels and call volumes, busy lines, production issues and schedules. How these meets the service targets and, when necessary, raise any issues to the management team.

During the days you will work with:
- Monitor that optimum service/staffing levels are achieved within the team on a monthly, weekly, daily and intra-day basis in order to drive consistency of performance
- Track issues and corrective actions and report on a weekly and daily basis on trends to management
- Real Time Analysis on a daily basis to ensure employee schedule adherence and report issues to management
- Give Supervisors and coaches feedback on the individual performance of specific agents
- React on unforeseen changes on a Real-Time basis to ensure proper intra-day headcount accuracy while considering planned shrinkage
- Motivate Supervisors to quickly adjust to necessary short-term changes
- Make sure processes and procedures regarding the real time management are up to date.
- Assist management with other tasks and duties that may arise
- Provide other reports to management, as needed.

Hours and Benefits:
- 39 hours/week: Monday to Friday (rotative) 09:00 to 18:00 / 11:00 to 20:00
- Salary for 39 hours: 17.760 euros gross/year and up to 3.600 euros gross/year in bonus
- Lunch tickets
- Long-term contract
- Ongoing training
- Possibility to grow within the company

Why apply?
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends

You bring to the table:
- Good communication skills
- Good organization and time management skills
- Client and target orientated
- Leadership skills
- Active listening / Empathy
- Good English language skills
- Detail oriented & the ability to identify trends

And preferably:
- Stress coping ability
- Natural team player
- Resolution/Proactivity attitude
- Time management skills
- Ability to identify the best course of remedial action to support service delivery
- Analytical and problem-solving abilities
- Advanced spreadsheet programming

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

Recommended Skills

  • Active Listening
  • Analytical
  • Attention To Detail
  • Communication
  • Computer Programming
  • Corrective And Preventive Action (Capa)
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ9089