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Team Leader with French job in Lisbon at Conectys

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Team Leader with French at Conectys

Team Leader with French

Conectys Lisbon, PT Full-Time
Required languages: English / French
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You come with: 

  • Minimum High School Diploma
  • Advanced level of English & French (written and spoken);
  • Minimum 1-year experience performing quality tasks, preferably in a BPO environment
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding customer service skills, proactivity, and dedication to providing exceptional service. Ability to manage demanding timelines
  • Availability to work 24/7 shifts. Residence in Lisbon area

Your day in Conectys:

  • You will do a quality verification activity in accordance with the company
  • You will do a quality verification on processes and project requirements
  • You will do a quality verification on inconsistencies, implementation of measures for remedial, and improvement whenever necessary
  • You will create and develop quality reports, analyses, and implements improvement opportunities as requested; and agreed with management, within the deadlines agreed
  • You will escalate to the higher management any inconsistencies found at a quality level and you will suggest improvement approaches
  • You will give quality feedback and coaching sessions with required follow up actions
  • You will develop and implement quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement

We have for you:

  • Content moderation and soft skills initial and continuous training;
  • Product-specific training on tools, processes, and procedures used by the project;
  • Career growth across different departments;
  • Lisbon City Center – Roma Areeiro, accessible through train, bus, and subway;
  • Private health insurance as of the 7th-month contract;
  • Work from home possibility
  • Meal allowance paid by card with fuel discounts;
 

Recommended skills

Communication
English Language
French Languages
Self Motivation
Interpersonal Communications
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Job ID: 850