Team Leader with French job in Lisbon at Conectys

You come with: 

• Minimum High School Diploma
• Advanced level of English & French (written and spoken);
• Minimum 1-year experience performing quality tasks, preferably in a BPO environment
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service skills, proactivity, and dedication to providing exceptional service. Ability to manage demanding timelines
• Availability to work 24/7 shifts. Residence in Lisbon area

Your day in Conectys:

• You will do a quality verification activity in accordance with the company
• You will do a quality verification on processes and project requirements
• You will do a quality verification on inconsistencies, implementation of measures for remedial, and improvement whenever necessary
• You will create and develop quality reports, analyses, and implements improvement opportunities as requested; and agreed with management, within the deadlines agreed
• You will escalate to the higher management any inconsistencies found at a quality level and you will suggest improvement approaches
• You will give quality feedback and coaching sessions with required follow up actions
• You will develop and implement quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement

We have for you:

• Content moderation and soft skills initial and continuous training;
• Product-specific training on tools, processes, and procedures used by the project;
• Career growth across different departments;
• Lisbon City Center – Roma Areeiro, accessible through train, bus, and subway;
• Private health insurance as of the 7th-month contract;
• Work from home possibility
• Meal allowance paid by card with fuel discounts;