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RPA Support Engineer (m/f) job in Lisbon at Teleperformance Portugal

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RPA Support Engineer (m/f) at Teleperformance Portugal

RPA Support Engineer (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: English
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Your Role

RPA Support Engineer has the responsibility to provide enterprise-level assistance to our customers (internal and external). Technical Support Engineer will diagnose and troubleshoot software problems. Technical Support Engineer responsibilities include resolving network issues, configuring bots and using remote desktop connections to provide immediate support. Technical Support Engineer will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.







Responsibility

  • Research and identify solutions to software and hardware issues;
  • Diagnose and troubleshoot technical issues with the BOTs;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Properly escalate unresolved issues to appropriate internal teams (e.g. bot developers);
  • Provide prompt and accurate feedback to customers;
  • Refer to internal database or external resources to provide accurate tech solutions;
  • Ensure all issues are properly logged;
  • Prioritize and manage several open issues at one time;
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.




Your Profile

  • Higher Education Degree – preferential;
  • Advanced level of English (minimum C1).
  • 2-year experience as a Technical Support Engineer for RPA solutions;
  • Hands-on experience with RPA Platforms;
  • Good understanding of RPA platforms and other tech products;
  • Ability to diagnose and troubleshoot basic technical issues;
  • Ability to provide step-by-step technical help, both written and verbal;
  • Experience with ITIL;
  • Excellent problem solving;
  • Excellent communication skills, Customer Oriented and Team building / Teamwork.




Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.





Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





 

Recommended skills

Complex Problem Solving
Troubleshooting (Problem Solving)
Instructions
Team Building
Technical Communication
Information Technology
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Job ID: 43248