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Turkish Customer Service for Social Media (m/f) at Teleperformance Portugal

Turkish Customer Service for Social Media (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: English / Portuguese / Turkish
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Your Role

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.






Our Client

Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide?

Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users.







Responsibility

  •  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
  •  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  •  Provide pre and post-sales support for all self-service products;
  •  Provide product and tool support to enhance clients’ experience;
  •  Identify trends and solve problems facing multiple SMB clients;
  •  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
  •  Provide vital product insights and feedback from our customers to engineering.




Your Profile

  •  Near native Turkish Speaker;
  •  Good knowledge of English (B2 level);
  •  Familiarity with online advertising products and social media;
  •  +1 year working in a customer service related role;
  •  Excellent communication skills: verbal, written, listening skills;
  •  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  •  Experienced in Call Center environment / Customer Support role;
  •  Ability to multi-task and work under pressure;
  •  European Citizenship or valid work permit for Portugal.




Our Offer

  •  Excellent work opportunity in a leading multinational company;
  •  International career in a multicultural environment;
  •  Possibility of cooperation with leaders in various industries;
  •  Stable work and career progression;
  •  Long-term development opportunities;
  •  Fixed-term, renewable contract with the possibility of permanent employment;
  •  Private health insurance;
  •  Possibility to live in one of our apartments;
  •  Initial flight expenses refund;
  •  Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  •  Free Portuguese language courses, sport activities and organized events.





Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





 

Recommended skills

Communication
Customer Service
Sales
Online Advertising
Active Listening
Passionate
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Job ID: 10899