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Technical Support Advisor - German Market job in Barcelona at Webhelp Spain

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Technical Support Advisor - German Market at Webhelp Spain

Technical Support Advisor - German Market

Webhelp Spain Barcelona Full Time
Required languages: English / German
18.000 € - 24.000 €/Año
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Description

Are you looking for new challenges ? Do you need a change?

This role would be suitable for those interested in new technologies and an international environment. If you speak native level of German and you have a high level of English, you are the perfect fit!

We are looking for a Technical Support Advisors to work for A well known American corporation which provides hardware (smart phone and tablets)/ software product services.

As the Technical Support Advisor, you will be:

-Maintaining client relationships through product support over the phone
-Providing customers with quotes and product knowledge
-Handling effectively all incoming incidents
-Gathering information from customers, troubleshoot technical issues

Conditions:

-Full-time (39hrs/week) and long-term Contract
-Salary:
1) Fixed: 18.540 Euros gross year (base + language compensation)
2) Performance Bonus: 3.000 Euros gross/year
-Shifts: Cut shift 09:00-18:00 or 11:00-20:00 Monday-Friday, on weekends: Cut shift 09:00-18:00
-Location: Barcelona Center
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

Requirements

- German native level speaker with fluent English
- Great teammate
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem solving ability desired
- Ability to operate in high pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skills.



***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Recommended Skills

  • Analytical
  • Communication
  • Curiosity
  • English
  • German
  • Problem Solving
Apply to this job.
Think you're the perfect candidate?
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Job ID: ACQ11485