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Dutch Technical Advisor - 3000€ signing bonus job in Lisbon at Webhelp Portugal

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Dutch Technical Advisor - 3000€ signing bonus at Webhelp Portugal

Dutch Technical Advisor - 3000€ signing bonus

Webhelp Portugal Lisbon Full Time
Required languages: Dutch

About the job role:

Our IT American brand is widely recognized as the "world's best search engine", because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Customer Advisor, you will:

  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback

We offer you:

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Signing bonus
  • Health insurance with a dental plan (after 6 months contract)
  • opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Relocation package - shared accommodation and flight reimbursement if you come from abroad

Life at our company:
  • Work with a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Oriente, Portugal.

Recommended Skills

  • Presales
  • Technical Support
  • Telephone Call Reception Management
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Job ID: ACQ9762