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German/English Bilingual Customer Success Manager job in Berlin at Gtmhub | For Missions that Matter

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German/English Bilingual Customer Success Manager at Gtmhub | For Missions that Matter

German/English Bilingual Customer Success Manager

Gtmhub | For Missions that Matter Berlin, DE Full Time
Required languages: English / German
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Gtmhub is seeking a Bilingual Customer Success Manager with written and verbal fluency in English and German to join our team.

About Gtmhub

If you're the kind of person who believes that people feel more fulfilled and empowered in their work when they see a direct connection to a mission that matters to them, you'll like what we're doing at Gtmhub.

We believe that everyone deserves to work in an environment where there is consistent alignment between mission and activity; where transparency breeds trust; where accountability reigns; and where focus results in positive outcomes.

That's why we have built the world’s best business orchestration platform, powered by the proven OKR methodology, so our clients (and we!) can achieve the missions that matter.

The Role

As a Customer Success Manager, your mission will be to ensure that our customers understand, internalize, and experience the value of Gtmhub and achieve their desired goals. Your day-to-day efforts will also be directed at improving the customer experience with the goal of retaining customers, reducing churn, and increasing customer loyalty.

The Nitty Gritty

As a Customer Success Manager, you will:
  • Own the relationship with customers, included but not limited to:
    • оnboard with the product (Gtmhub) and methodology (OKRs);
    • provide support to increase utilization of Gtmhub platform;
    • ensurе retention and satisfaction;
    • monitor and ensure account health.
  • Build, own and execute customer Success Plans.
  • Facilitate Executive Quarterly Business Reviews to nurture senior-level relationships and highlight opportunities for positive business outcomes.
  • Proactively work with customers to mitigate any potential risk for incorrect usage of the software/ OKR methodology.
  • Develop, prepare, and nurture customers for advocacy.
  • Advocate customer needs and issues across functional teams to ensure a consistent and strong customer message is embedded in our processes.
  • Help the team to build a world-class Customer Success department and drive the company’s positive image.

What We're Looking For

To be successful in this role at Gtmhub, you'll need to have:

  • 3-5 years of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in a client-facing role
  • Understand the SaaS business model and have experience delivering and implementing SaaS solutions for enterprise customers
  • Excellent communicator with experience in giving outstanding presentations or trainings
  • Strong team player and a self-starter
  • Proven ability to take complex problems and deliver simple solutions
  • A commitment to our values
  • Eager to learn, adapt and perfect your work
  • Ability to work and thrive in a fast-paced, high-growth, and rapidly changing technical/business landscape

Compensation And Benefits

What's in it for you:

  • Competitive base salary and bonus opportunities
  • Stock option opportunities
  • Meaningful and challenging work
  • Uniquely open and casual environment
  • The opportunity to work with very smart and driven people
  • The ability to grow your talents and career

Sound like a good fit? We'd love to see your application.

Recommended Skills

  • Curiosity
  • Self Motivation
  • Team Working
  • Communication
  • Loyalty Programs
  • Customer Satisfaction
Apply to this job.
Think you're the perfect candidate?
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Job ID: 63f1c707a6da