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French Customer Support Specialist at CPL

French Customer Support Specialist

CPL Dublin, IE Full Time
Required languages: French
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As a Customer Support Specialist, you will be responsible for working directly with customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how the tools works. This role is also open remotely in Ireland.

Responsibilities:

• Develop a deep knowledge of the Company’s software to remove technical barriers for our customers and help them navigate a variety of tools
• Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
• Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
• Collaborate cross-functionally within company to more deeply engage customers with our platform, and improve the overall customer experience

We are looking for people who:

• Are fully fluent in French
• Find creative problem solving fulfilling & challenging
• Are self-motivated, always curious, and consistently eager to learn
• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

Salary and Benefits:
• Generous remuneration and stock units
• Interactive employee training and onboarding 
• An education allowance
• Pension
• Health Insurance
• Life Assurance
• Long term illness cover
• Free breakfast and lunch catered on-site
• 25 days holidays
• On-site gym and fitness workshops
• Amazing colleagues to learn from and enjoy company social outings, parties, and events

This company offers full training and excellent career progression opportunities.

 

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Job ID: afa4005a8d5b