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Czech speaker E-Commerce Customer Support for wish.com (m/f) job in Lisbon at Teleperformance Portugal

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Czech speaker E-Commerce Customer Support for wish.com (m/f) at Teleperformance Portugal

Czech speaker E-Commerce Customer Support for wish.com (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: Czech / English / Portuguese
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Your Role

We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to communicate with people.
Deliver an outstanding customer experience at every single opportunity, as a result of your commitment and passion. Assist end customers before, while and after purchase.


In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery.

Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus.

At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance.

We remain committed to the necessary measures so that all TP employees are and feel safe at work!






Our Client

Shopping made fun!
Wish stands for the newest generation of a virtual marketplace. This is how the future of commerce looks like.
Using sophisticated algorithms, wish.com creates personalized recommendations for products their customers love, making sure the best and most interesting products are shown to their users in the app and their inbox often before they know they want it.
If you love working on all areas of the stack and to solve challenging problems, join our team now!







Responsibility

  •  Support the customer before, during and after purchase;
  •  Assistance with concerns regarding payment transactions and shipping;
  •  Assistance with concerns regarding a broad range of customer accounts issues;
  •  Mostly written communication with end users, so your written skills are essential.





Your Profile

  •  Native level of written and verbal communication skills in Czech;
  •  Fluency in English (minimum level B2);
  •  Good computer and Internet skills;
  •  Good / elegant writing style;
  •  Demonstrates sympathy and empathy;
  •  Excellent communication skills, interpersonal skills and team spirit;
  •  Fast learning capacity;
  •  Experience in telephone customer service / call center environment (preferred).





Our Offer

  •  Excellent work opportunity in a leading multinational company;
  •  International career in a multicultural environment;
  •  Possibility of cooperation with leaders in various industries;
  •  Stable work and career progression;
  •  Long-term development opportunities;
  • Health Insurance since day one in the company;
  •  Accommodation in a room in a Teleperformance owned apartment;
  •  Initial flight expenses refund;
  •  Free annual flight to country of origin (within EU);
  •  Free Portuguese language courses, water sport activities, soft trekking and much more!






Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.


With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.


Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.



Recommended Skills

Self Motivation
Communication
Interpersonal Skills
Verbal Communication
Hardworking And Dedicated
Written Communication
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Job ID: 10909