Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
GB
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Customer Service Associate (Greek & German & English speaking) job in Berlin at myGwork

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply on company site
Customer Service Associate (Greek & German & English speaking) at myGwork

Customer Service Associate (Greek & German & English speaking)

myGwork Berlin, DE Full Time
Required languages: English / German / Greek
Apply on company site
Customer Service Associate (Greek, German & English Speaker)

Are you passionate about customer service? Do you speak Greek, German and English? This could be the role for you!


Here at Expedia Group we're in the business of building memories. Our mission is to power global travel for everyone, everywhere and our Customer Service Associates are key to making this a reality.


We continue to build a culture of extraordinary service working directly with hosts, who list their properties, and travellers, who are looking to book a great vacation rental! We are the voice of our brands like Vrbo, bridging the gap between our sites and our customers. Consider us global detectives who dive headfirst into issues and questions and emerge with solutions.


We move quickly and deliberately using data to guide our decisions and testing to achieve breakthroughs. We welcome new ideas, opinions, and pitches which we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, and engage.


What you'll do:

  • Supporting our Customers: Inbound/outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions

  • Ownership: You will seek to understand customer needs, delivering the right solution first time, every time

  • Educate: You will educate our Customers to optimise their business potential

  • Customer Advocate: Retaining customer loyalty through problem solving, flagging new ideas to simplify our process in a safe and trusted environment

  • Performance Metrics: Our entire European team share the same success metrics, support, educate, coach, and resolve all our customers issues

  • Share feedback: with Management relating to performance, team morale and customer insights

  • Resolutions: Ability to identify root-cause of any problem, using our Process + Polices to resolve any issue in a timely manner


Who you are:

  • Communication: Strong verbal and written communication skills in Greek, German and English (Native or bilingual level ideally), negotiation skills is a plus

  • Experience: Background in Customer Support in either retail or contact centres, account optimization and/or solving complex customer complaints is a plus

  • Focus on Customer Loyalty: We are looking for people who can understand our customer needs and deliver a world-class customer support

  • Motivation: Highly motivated and passionate about connecting to the customer

  • Openness: Growth mindset, you'll be open to new ideas, embrace feedback & coaching, and challenge our beliefs to deliver exceptional customer experience

  • Professionalism and teamwork: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure

  • Analytical: Attention to detail and ability to interpret information, making sound recommendations

  • Knowledge retention: ability to learn and retain knowledge of our products or services

  • Industry advantages: travel websites, online advertising, eCommerce, or additional languages; these are desirable but certainly not essential


Why join us:

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.


About Vrbo:


Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos. With more than two million places to stay in 190 countries, the site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

 

Recommended Skills

  • Team Working
  • Professional Attitude
  • Attention To Detail
  • Interpersonal Skills
  • Communication
  • German Language
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 8357dba08b3d