Dutch Support - Internet&Search Project- 3000€ signing bonus job in Lisbon at Webhelp Portugal

About the job role:

Our IT American brand is widely recognized as the "world's best search engine" because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.



As a Customer Advisor, you will:

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

We offer you:

• Competitive wages (14 monthly payments per year)
• Meal allowance paid in voucher card (net)
• Monthly Performance Bonus
• Signing bonus
• Health insurance with a dental plan (after 6 months contract)
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
• Relocation package - shared accommodation and flight reimbursement if you come from abroad

Life at our company:

• Work with a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon, Oriente, Portugal.