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Team Leader – German Speaker at Webhelp Portugal

Team Leader – German Speaker

Webhelp Portugal Lisbon, PT Full-Time
Required languages: English / German
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We are passionate game-changers!



Mission :

As a Team Leader, you will:
  • Supervise, monitoring and develop a team of Customer Advisors.
  • Closely monitor the SLA’s and KPI’s of the project.
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.



Profile :

We are looking for:
  • Fluency in German (B2/C1) and in English (B2/C1)
  • At least on 1 year of previous experience in Team Management (mandatory)
  • In-depth knowledge of performance metrics (KPI’s)
  • Good IT skills, especially on MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • For non-EU residents, it is mandatory to have a valid work permit.



Advantages :

We offer you:
  • Competitive wages (14 monthly payments per year) with performance bonus
  • Transportation allowance
  • Meal allowance voucher
  • Health insurance (after 6 months contract)
  • Possible flexible hours after some tenure
  • Investment in training and personal development
  • Opportunity to professionally grow inside the company
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to do Work from Home *
 
 
Life at our company:
  • Work with adventurous people from over 15 nationalities.
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Parque das Nações, Oriente (Lisbon). 


 

Recommended skills

Time Management
Decision Making
Leadership
German Language
English Language
Analysis
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Job ID: 739