Dutch Customer Service Agent job in Dundalk at National Pen

Job Title: Contact Centre - Customer Care Agent



Required Language: Dutch

Report to: Contact Centre Supervisor

Location: Dundalk, Co Louth, Ireland

About National Pen:

At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.



Overview of Role:

We are looking for people like us; hardworking, motivated, driven and of course fun! As our Customer Care Agent in our Contact Center you will act as the first point of contact for our existing client base dealing with incoming sales, account queries and product questions over the phone, email or fax.



What you will do:

• Effectively managing and resolving customer enquires in a considerate and timely manner over the phone or email
• Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution
• Input and manage orders received via email or phone
• Process payments, manage invoice and statement queries and escalate as required
• Maximizing sales opportunities through upselling
• Processing customer orders and providing expert advice on the company's extensive products
• Tracking of orders, returns, pick-ups and advise customer of updates
• Translating and proofing orders
• Nurturing and maintaining great relationships with our customers
• Meet the team service level targets
• Maintain up-to-date knowledge of our products and processes
• Follow the company's communication procedure, guidelines and policies
• Ad hoc projects and duties as requested by management

What we give you: (If there's something important to you that's not on this list, talk to us! :)

• Attractive relocation package
• Excellent salary - great work is rewarded!
• Paid holidays
• First day induction
• Two weeks paid training
• Continuous coaching and mentoring
• Career development program
• Free parking for your car and bike!
• Subsidized canteen
• No Weekend and No Shift work

• Discounted gym membership
• Vouchers
• Staff discount
• Orientation Assistance including Accommodation assistance, revenue, bank account set up
• Multicultural environment
• Sports and Social club
• Weekly payroll
• Fun events for employees, friends, and family!
• Amazing employee referral program so you can bring your friends

What we need from you:

• Must be fluent in the required language, Dutch
• Minimum of 6 months experience in customer service, building relationships with key decision makers
• Have the ability to maintain professionalism under pressure
• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
• Self-motivated and goal oriented
• Strong customer service and the desire to be successful exceed targets and integrate into a team-based organization
• Be a good team player
• Experience with MS office and other systems
• Excellent telephone manner and communication skills
• Good English