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Customer Representative - Tech Industry - French market at Webhelp Spain

Customer Representative - Tech Industry - French market

Webhelp Spain Barcelona Full Time
Required languages: English / French
19.000 € - 22.000 €/Año

We are looking for an inbound sales representative in one of our Industrial automation teams.
In this position, you will interact by phone with Smart customers and distributors to provide information in response to inquiries about products and services, take accurate customer orders, prepare quotations and to handle and be the first contact for complaints and returns.
You will handle calls from unknown customers and make a first qualification (lead management).

Your main responsibilities will be:

- Handle calls through CRM agent portal
- Create quotations and orders via SAP system
- Expedite and communicate expected delivery times to customers
- Offer basic product advice to individual customer needs (at least catalogue knowledge)
- Provide first level technical assistance to help customers identify their requirements for products and services
- Call back customers
- Lead management
- Other duties and tasks as assigned

We offer

- Full-time (39 hours/week) and long-term contract.
- Salary: 19,000 euros gross/year + up to 3,000 euros gross/year in bonus
- Schedule: Monday- Thursday 08:30-17:30 , Friday 08:30-16:30
- Internal Development Program
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

What do we look for?

- High/Native level of French and English. Italian is a plus.
- That you are at minimum a high school graduate.
- An interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance.
- That you are customer oriented, have excellent communication skills and have a commercial attitude and awareness.
- Business mindset will help you engage better with your contacts.
- Business/commercial studies and previous experience in a contact center environment will benefit your progression in this role and the project but won't be a decisive trait.

We will check your personality for punctuality, loyalty and reliability traits, as we offer a career path, and we want you to engage in it.
On top, if you prove to be sociable and easy-going, we can assure you a great inclusion in the team.

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Recommended Skills

  • Communication
  • Customer Demand Planning
  • English
  • French
  • Sap Applications
  • Sales
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Job ID: ACQ16644