About Webhelp



Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.



Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.



What you'll be doing at Webhelp



As an Italian and English-Speaking Team Leader for AirBnB project, you will:

• Supervise, monitor and develop a team of Customer Advisors.

• Closely monitor the SLA's and KPI's of the project.

• Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.

• Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.

• Create an inspiring team environment with an open communication culture

• Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth and internal progress in different job positions.

We'll be a great match if you:

• Have a high level of Italian (written and oral) and fluent in English (B2)

• Have Previous experience in the insurance industry (mandatory)

• Have at least on 1 year of previous experience in Team Management (mandatory)

• Have In-depth knowledge of performance metrics (KPI's)

• Have excellent communication and leadership skills

What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)

• Monthly meal allowance paid in voucher card (net)

• Private Health Insurance (after 6 months)

• Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project

• Flexible Schedule from Monday to Saturday

• Work in a diverse environment with people from over 75 nationalities

• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

• We promote inter-company mobility to work at any of our sites around the world

• Workplace: Work on-site in Lisbon, Portugal

Webhelp Portugal is an equal-opportunity employer.



Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.