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Real Time Analyst job in İstanbul at Conectys

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Real Time Analyst at Conectys

Real Time Analyst

Conectys İstanbul, TR Full-Time
Required languages: Arabic / English
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You come with:

  • Advanced level of Arabic and English(both written & spoken);
  • Attention to details (you will need it when reviewing content/documents etc.);
  • High response speed and promptness in thinking;
  • Ability research, problem solve, troubleshoot, influence, and partner across the organization;
  • Availability to work from home on a 24/7 flexible schedule. We value your safety, and during the pandemic, all our employees are working remotely;
  • Residence in Istanbul (mandatory for the time we will return to our office).

Your day in Conectys:

  • You will be responsible for monitoring and adherence management promulgate schedules in real-time to maximize productivity;
  • You will coordinate appropriate staffing allocation and availability of staff in order to achieve service level objectives;
  • You will be responsible for assigning emails and social media to agents and ensure SLAs are met;
  • You will manage time off request and shift schedule swaps to improve staffing to align it to current arrival patterns to meet service level;
  • You will be responsible for communicating to the operation/project manager regarding contact center daily performance;
  • You will be monitoring Attendance and Operations performances.

We have for you:

  • Soft Skills and Communication Training;
  • Specific Training with access to our customers’ products;
  • Professional work environment and international career opportunities;
  • Office located in the heart of the city;
  • Private Health Insurance;
  • Additional Transportation Payment to the salary;
  • Meal Vouchers.
 

Recommended skills

Scheduling
Management
Arabic Language
English Language
Operations
Communication
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Job ID: 1451