Swedish speaker Customer Service Advisor (m/f) job in Lisbon at Teleperformance Portugal

Your Role

If you are a communicative person who is looking for a new career path and also understands the importance of delivering the best customer service, you are the perfect match for this job opportunity! Teleperformance Portugal is looking for a Swedish speaker Customer Service Advisor to join the team and work closely with a large, global operating company. You will be part of our multilingual team that provides assistance throughout the deliver process, giving the best advice and assisting all customer’s needs. Do you want to embrace this new challenge and belong to a multicultural team with 84 nationalities, while experiencing one of the best countries to live in?  Join us!

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Our Client

Our client is a large company with presence worldwide and one of the most recognized and admired brands in the world.

Responsibility

• Assisting customer’s needs by ordering supplies and issuing messages;
• Answer calls from customers relating to the company’s services;
• Processing pick up orders;
• Providing shipping information and quotations;
• Tracking packages and requesting proof of delivery.

Your Profile

• Native Swedish Speaker;
• Fluent in English – minimum B1 is mandatory;
• Great listening and communication skills;
• Attention to detail;
• Aptitude for problem-solving;
• Dynamism and team spirit;
• High School diploma or equivalent qualification (minimum requirement).

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Facilities centrally located with an excellent public transportation offer and with canteen included;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.