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Operations Manager - Berlin, Germany job in Berlin at Spot On Connections

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Operations Manager - Berlin, Germany at Spot On Connections

Operations Manager - Berlin, Germany

Spot On Connections Berlin, DE Full Time
Required languages: English
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Our client is looking for an Operations Manager for a Service Center to join their growing Team based in Berlin - Germany. As an Ops Lead you will be responsible for: managing several markets and teams, regularly reviewing processes to ensure that SLA's are met, and making any necessary adjustments and recommendations. You will make sure that operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood, and achieved.

Responsibilities:

Provide inspired leadership for the organization
Manage, direct and motivate the team of 5+ Team managers and 100+ employees
Make important policy, planning, and strategy decisions
Develop, implement and review operational policies and procedures
Assist HR with recruiting when necessary
Help promote a company culture that encourages top performance and high morale.
Work with senior stakeholders to ensure excellent service delivery
Ensure all legal and regulatory requirements are met and monitor compliance with laws and regulations
Work with senior management to determine values and mission, and plan for short and long-term goals
Identify and address problems and opportunities for the company
Support worker communication with the management team and with HR concerning any necessary disciplinary or developmental measures

Requirements:

Bachelor's degree in operations management or related field or
Several years of experience in management, operations, and leadership in a customer service center environment
Excellent written and verbal skills in English, fluent German is a plus
Very good knowledge of MS Office, online tools and processes
Outstanding analytical skills and a high affinity for numbers
Distinctive business thinking and cost sensitivity
Demonstrated strong interpersonal and team-building abilities
Excellent organizational skills

Benefits:

International, diverse team with employees from 65 nations
Flexible working hours and remote office work possible
The opportunity to play a key role in shaping social media
The freedom to drive your career, your own projects and make an impact across the company
Various support functions like social counseling, workers council and Feel Good Management to ensure your wellbeing
Discounts for various providers and a reduced public transportation ticket
A location that is easily accessible by car or public transportation
Free fruit, subsidized lunch offers and regular team events
26 days of paid vacation annually

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.
Our client is looking for an Operations Manager for a Service Center to join their growing Team based in Berlin - Germany. As an Ops Lead you will be responsible for: managing several markets and teams, regularly reviewing processes to ensure that SLA's are met, and making any necessary adjustments and recommendations. You will make sure that operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood, and achieved. Responsibilities: Provide inspired leadership for the organization Manage, direct and motivate the team of 5+ Team managers and 100+ employees Make important policy, planning, and strategy decisions Develop, implement and review operational policies and procedures Assist HR with recruiting when necessary Help promote a company culture that encourages top performance and high morale. Work with senior stakeholders to ensure excellent service delivery Ensure all legal and regulatory requirements are met and monitor compliance with laws and regulations Work with senior management to determine values and mission, and plan for short and long-term goals Identify and address problems and opportunities for the company Support worker communication with the management team and with HR concerning any necessary disciplinary or developmental measures Requirements: Bachelor's degree in operations management or related field or Several years of experience in management, operations, and leadership in a customer service center environment Excellent written and verbal skills in English, fluent German is a plus Very good knowledge of MS Office, online tools and processes Outstanding analytical skills and a high affinity for numbers Distinctive business thinking and cost sensitivity Demonstrated strong interpersonal and team-building abilities Excellent organizational skills Benefits: International, diverse team with employees from 65 nations Flexible working hours and remote office work possible The opportunity to play a key role in shaping social media The freedom to drive your career, your own projects and make an impact across the company Various support functions like social counseling, workers council and Feel Good Management to ensure your wellbeing Discounts for various providers and a reduced public transportation ticket A location that is easily accessible by car or public transportation Free fruit, subsidized lunch offers and regular team events 26 days of paid vacation annually To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere. We offer a 250 euro 'refer a friend' bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

Recommended Skills

Team Building
Leadership
Operations
Management
German Language
English Language
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Job ID: 210420211