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Technical Support for World's Best Search Engine - DE Speaker at Webhelp Portugal

Technical Support for World's Best Search Engine - DE Speaker

Webhelp Portugal Lisbon Full Time
Required languages: German


About Webhelp



Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.



About the job role:



Our IT American brand is widely recognized as the "world's best search engine", because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.



As a Customer Advisor, you will:

  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback



We are looking for:

  • Proficient German (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality
  • Keep up with the latest IT and tech-related trends
  • Proactive, self-motivated, and a great team player




We offer you:

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Extra bonus
  • Health insurance with a dental plan (after 6 months contract)
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Relocation package - shared accommodation and flight reimbursement if you come from abroad



Life at our company:

  • Work with a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Oriente, Portugal.



All submissions will be treated confidentially under the General Data Protection Regulation.



Webhelp Portugal is an equal opportunity employer.



Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Recommended Skills

  • Communication
  • Confidentiality
  • English
  • German
  • Patience
  • Presales
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Job ID: ACQ9774