Team Leader with Polish job in Lisbon at Conectys

You come with: 

• C1 level of English + C1 Polish.
• Adaptable to new circumstances, technologies and procedures. Ability to assimilate information and learn quickly, self-study oriented.
• Pro-active, self-starter, and ambitious. Well-organized and able to handle administrative tasks efficiently.
• At least 1-2 years experience in managing a team of at least 10 people (preferably in BPO industry), with a sufficient understanding of People Management, tools, processes, and methodologies
• Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
• Ready to work on a rotating shift schedule including the weekends and national holidays

Your day in Conectys:

• You will consult for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
• You will manage day to day operational interactions with the Client(s)
• You will coordinate day-to-day activities in order to meet or exceed Service Level Agreements
• You will report on the overall performance of the team and suggesting possible areas of improvement
• You will manage staff schedules, staff recruitment, training, performance evaluation, monitoring
• You will define and organize processes and use of tools
• You will define and manage the tasks, roles, and responsibilities of the customer teams

We have for you:

• Working on an international project
• Work from home possibility
• Multicultural and multilingual environment
• Working with social media and new internet technologies
• The office located in the city center
• Benefits: medical healthcare & meal tickets