Represent the LiveWire Brand in the motorbike sector. Answer dealers/consumers via telephone, chat, and email enquiries and escalate to relevant parties. Ensure an optimum customer experience through every interaction and capture customers’ feedback to report to management for an improved experience. Communicate effectively and accurately to consumers and dealers to ensure a high level of service.

What will you be doing❓

• Create a positive dialogue & interaction with the dealers and consumers.
• To have an understanding of client activity, campaign, and product information.
• Assist and guide customers with all the required knowledge
• Respond appropriately to consumer needs and handle complaints and objections with empathy.
• Build and maintain rapport with customers, prospects, colleagues, and clients.
• Meet personal and quality compliance standards & individual performance targets in line with CPM requirements, contributing to the teams/personnel target/SLAs
• Attend training and briefing sessions (internally and externally) as necessary to gain expertise and understanding of client and contact centre requirements

Requirements

What are we looking for❓

• Fluency in required languages and multicultural communication skills
• Excellent Customer Service skills and experience
• Excellent communication skills and the ability to build rapport
• Brand orientation for LiveWire as a premium brand and deliver the service accordingly
• Time management skills to ensure service coverage
• Good working knowledge of MS Office applications
• High sense of professionalism

Benefits

What do we offer? 💡

• Part-time contract (12 hours per week), working Saturday/Sundays (9 am - 3 pm)
• Salary: Based on 19,000€ per year (5,849€)
• Professional training that optimally prepares you for your job
• Location: Barcelona, Spain
• WFH
• Start Date: April 2023

Note: You would need to be available to work full-time during your training period which is a length of 1 week, Monday to Friday

If you want to know more, then we are ready to meet you…….

Who we are

At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

We’re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients daily.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status