Japanese speaker for Social Media Marketplace project (m/f) job in Lisbon at Teleperformance Portugal

We are looking for a communicative person with the desire to work with one of the world’s leading companies in the social networking industry. We are ready to have you on our team and provide you with the opportunity to start an international career. Your main goal will be to ensure a positive overall outcome at the end of each interaction while adapting your approach to each customer. You will also manage information and address commerce related questions and contribute to the improvement of our internal processes. You will have the constant support of our team in order to achieve successful career growth.

Ready for the challenge?

Social interaction has been reinvented through Social Media and is continuously adapting to new technologies. Our client is one of the world’s leading companies in the industry of Social Media, with hundreds of millions of daily users.

• Gather important information;
• Identify troubleshoot issues;
• Perform triage requests;
• Provide communications support between teams and business partners;
• Share insights during official meeting check-ins in order to improve processes.

• One to three years’ experience in customer service;
• Native Japanese speaker and fluent in English (minimum C1 level);
• Passionate about providing an outstanding customer experience interaction;
• Exceptional communication skills with grammar and typing accuracy;
• Be attentive to customers, recognize their needs and offer them an appropriate solution;
• Ability to collaborate and work effectively in a team;
• Great listener and problem solver with analytical skills;
• Ability to educate customers on policy and product questions;
• Capable of reading developer documentation that might be more technical than a normal support manual;
• Basic Excel knowledge.

• Excellent job opportunities in a dynamic, leading multinational company;
• Possibility of cooperation with leaders of different industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Private health insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sports activities, and organized events.

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.