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Account Manager (Medium Businesses) - German speaking job in Dublin at Personio GmbH

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Account Manager (Medium Businesses) - German speaking at Personio GmbH

Account Manager (Medium Businesses) - German speaking

Personio GmbH Dublin, IE Full Time
Required languages: English / German
Apply on company site


The Role

At Personio, Customer Experience is more than a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Experience Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is a significant part of your success! 
 
In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximising our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers in DACH but also throughout Europe.
 
This position can be hybrid, working in our local office or fully remote.

Your tasks and responsibilities include:

  • You own a portfolio of customers and are responsible for all commercial topics with the goal of increasing the net retention of your customer base
  • You qualify customers for upselling potential, independently conduct product demos and continuously build business relationships
  • You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
  • You renew customers' contracts, prepare offers and negotiate prices
  • You are the first point of contact for customer billing issues, and you remind them to pay unpaid bills
  • You analyse behaviour and needs of customers (e.g. Health Score, NPS) and suggest specific actions to make them successful
  • You work with clear targets to be able to measure the success of your work


What you need to succeed

  • Account Management / Partnership / Sales Experience: you have earned successes in sales/account management in the last 2-5 years (ideally in a tech or SAAS environment)
  • German and English skills: you have a good command of German (C2 level) and English, both written and spoken
  • Ideally, you have already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence).
  • You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
  • You are interested in HR and organisational topics and you enjoy dealing with customers


Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
  • Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
  • Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
  • A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces

Recommended Skills

  • Account Management
  • Billing
  • Confluence
  • Customer Experience
  • English
  • German
Apply to this job.
Think you're the perfect candidate?
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Job ID: 764745