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Opportunity for French Speakers at Western Union

Opportunity for French Speakers

Western Union Vilniaus Apskritis,Vilnius Full Time
Required languages: English / French
*Opportunity for French speakers – Vilnius, Lithuania*
Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? How about joining an international company that fosters a positive talent journey where employees are encouraged to continue learning and developing? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Specialist in one of our teams.
•Western Union powers your pursuit.*
Western Union is looking for French speakers for various roles.
•Role Responsibilities*

• *GFS (Global Field Support)* – GFS department ensures support is provided to WU Agents regarding specific Anti-Money Laundering/Counter-Terrorism Financing, and Anti-Fraud laws and regulations, to create awareness of their role in detecting and preventing money laundering and terrorist activity while meeting their responsibilities as an Authorized Delegate of Western Union.

• *OCMI *– Consumer Monitoring and Investigation (CMI) department is the team that investigates consumer activities to detect money laundering and other potential risks. They also undertake regulatory reporting, as required by law and by policies and procedures. Your responsibilities will include assisting and supporting the AML Compliance team to ensure that compliance requirements are being met. The key to meeting these requirements is your ability to use a wide variety of research tools, systems, and criteria.

• *Subpoena* – Subpoena department plays a key role when Western Union receives compulsory requests from law enforcement agencies, police, and other responsible authorities. Your responsibilities will include reviewing all the incoming requests and ensuring they are compliant with our policies. You would need strong analytical, time management, and interpersonal skills as well as good knowledge of MS Excel. 

• *KYC (Know Your Customer)* – Know Your Customer department is the team that analyses how customers are using our money transfer services as well as ensures anti-money laundering compliance by conducting customer interviews. For this role, previous customer service experience would be valuable. You would need to be flexible working in different shifts, according to business needs.

• *DRT (Digital Review Team)* – Western Union provides our users an easy option to send money through our website by just accessing the site and entering personal information (payment methods, identity details, and the receiver’s data). This information is extremely sensitive and valuable that needs to be protected from possible fraud or scam. The DRT department is fully trained and prepared to detect all patterns that may put our customer’s safety in jeopardy and at the same time to take care of our business while proactively preventing risk in WU digital money transfers.

• *DCV (Digital Customer Verification)* – The main responsibility is to respond to the need of Western Union to comply with regulations that require the identification of regular online service consumers. This role is a part of the Know Your Client (KYC) program, working with the process of identification of consumers. DCV is supporting consumers in the European region with their identity verification, conducting checks on Politically Exposed Persons, and providing support to consumers that are struggling with the identity verification process.

• *ADA (Agent Database Administrator)* – Plays a key role in maintaining the consistency of databases amongst Western Union and central banks. You will be coordinating Agent’s enrolment process with various functions based globally and activating Agents accounts. As well as maintaining data in multiple company databases.

• *Collections* – Primary responsibility is collections. Under direct supervision, the associate contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls. Great opportunity to use your problem-solving and communication skills in different languages. A chance to get familiar with the Credit & Risk Finance team and work with the credit and payments cycle.

•Role Requirements*

• Fluent in the English and French language.

• Good communication and analytical skills.

• A strong attention to details, as well as a sense of initiative and proactivity.

• The ability to work successfully in a self-motivated team environment.

• A passion for customer service.

• Relevant education or experience in Compliance or Customer Care field would be an advantage.

• Experience of work with MS Excel or similar data management tools would be an advantage.

•We make financial services accessible to humans everywhere. Join us for what’s next.*
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at [ Link removed ]  
The monthly gross base salary range is 1258 – 1858 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
([[ Link removed ] Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:

• Work from abroad possibility

• Extra days off

• Volunteering activities

• Discount and special offers

• Referral program 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Recommended Skills

  • Analytical
  • Attention To Detail
  • Business Requirements
  • Communication
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  • Data Management
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Job ID: JR0113743