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Helpdesk technician L1 - USA market job in Barcelona at Webhelp Spain

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Helpdesk technician L1 - USA market at Webhelp Spain

Helpdesk technician L1 - USA market

Webhelp Spain Barcelona, ES Full Time
Required languages: English / Spanish
17.858 €/Año
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We are looking for an IT Helpdesk technician for an international leader in the field of medical and safety technology. Main task is to solve IT incidences, perform password resets and provide our customer's employees with technical solutions.

What is needed and offered:

Responsibilities:

-Take incoming user requests from employees (via telephone, email, voicemail, chat)
-Log call details onto case management systems and provide response and resolution within SLA to customer.
-Incident / Request Ownership.
-Solve technical requests/ incidents.
-Follow progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update internal employees with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to correct responsible level.
-Ensure contractual SLA is maintained.
-Achieve an excellent customer satisfaction level.

What we offer:

-Full time and long-term contract 39hrs/week
-Salary: 17.858,40 Euros gross/year + up to 3.000Euros in bonus
-Schedule: Monday - Friday from 11.00 to 20.00 or from 21:00 to 06:00 (occasional weekends)
-Attractive work environment
-Opportunity to be a part of an international and multinational company
-Real opportunity to grow within the company
-Relocation help
-Office location in the center of Barcelona
-Fully paid training

Requirements:

-Native/High level speaker of English and Spanish
-Good IT knowledge
-Microsoft Windows environment literate
-Team player
-Responsible and independent work habit
-Excellent customer care knowledge and awareness
-Flexibility with the rotating working hours
-Excellent communication skills

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation***
 

Recommended Skills

Spanish Language
Case Management Systems
Customer Satisfaction
Microsoft Windows
English Language
Customer Service

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Helpdesk technician L1 - USA market
Webhelp Spain Barcelona, ES Full Time Required languages: English / Spanish
17.858 €/Año
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ2360