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French Customer Advisor for an E-Commerce Project job in Lisbon at Webhelp Portugal

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French Customer Advisor for an E-Commerce Project at Webhelp Portugal

French Customer Advisor for an E-Commerce Project

Webhelp Portugal Lisbon, PT Full Time
Required languages: English / French
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As a French Customer Advisor for an E-Commerce Project, you will be the first point of contact of customers to directly attend their inquiries.



Mission :

As French Customer Advisor for an E-Commerce Project, you will:
  • Assist clients via inbound calls in the sales process by answering inquiries regarding their purchase orders and attending potential requests.
  • Managing customer’s expectations regarding the products and shipping deadlines.
  • Prepare, maintain, and review purchasing files.
  • Confer with customers by email, chat, or inbound calls to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.



Profile :

  • Native or Proficient French and fluent English (minimum level B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
  • Previous experience in Customer Service or Sales is a plus
  • For non-EU residents, it is mandatory to have a valid work permit



Advantages :

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Availability to work from home temporarily
  • Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.
 
 
Life at our company
 
  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Lisbon- Portugal.
 
 
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
 

 

Recommended Skills

Upselling
Customer Service
Purchasing
English Language
French Languages
Sales

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Job ID: 550