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Mandarin speaker Customer service representative for FedEx (m/f) job in Lisbon at Teleperformance Portugal

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Mandarin speaker Customer service representative for FedEx (m/f) at Teleperformance Portugal

Mandarin speaker Customer service representative for FedEx (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: English / Chinese-Mandarin / Portuguese
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Your Role

Are you excellent finding the best business solutions possible? Do you love to communicate and negotiating is one of your top skills? Then you are the one who we looking for this position! As a customer service representative for FedEx, your aim will be answering sales’ pricing inquiries from several clients, actively providing discounts or any other feature related to Pricing.
You will be applying, on a daily basis, your strong verbal and written communication skills so that you can easily create a genuine, customer friendly experience to all the clients.
We will provide you with intensive training and give you the right tools to grow within our international company.







Responsibility

  • Process sales executive’s requests and resolve customer issues;
  • Follow all regulations according to pricing guidelines;
  • Follow up with the sales executive daily until the issue is resolved;
  • Finding business solutions that balance the needs of the customer;
  • Create a win-win situation for the customer in each interaction.




Your Profile

  • Native or near native Mandarin speaker;
  • Proficient oral and written communication in English (minimum B2 level);
  • Customer care or Sales experience (preferred);
  • Analytical thinking: ready to detect current problems;
  • Customer oriented;
  • Pro-active in promoting e?ective problem solving.




Our Offer

  • International career in a multicultural environment;
  • Training and familiarization phase;
  • Opportunity to grow in a multinational company;
  • Accommodation in a Teleperformance apartment;
  • Refund of initial flight expenses;
  • Free annual flight to the homeland;
  • Health Insurance since day one in the company;
  • Free Portuguese language courses, surfing, soft trekking and much more.





Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





 

Recommended Skills

Self Motivation
Analytical
Complex Problem Solving
Communication
Written Communication
Customer Service
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Job ID: 20797