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German Speaking Team Leader job in Cambridge at Recruitment Direct

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German Speaking Team Leader at Recruitment Direct

German Speaking Team Leader

Recruitment Direct Cambridgeshire, UK Full Time
Required languages: German
£30,500/Year
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German Speaking Team Leader 

Cambridgeshire, England

£30,500 per year

Responsibilities Motivate and support the team to develop positive relationships with customers to provide excellent customer service.

Resolve complex customer queries and complete follow-up actions.

Use bespoke IT systems to resolve and process customer orders and queries.

Carry out call quality reviews and help your team develop using a coaching approach.

At peak times, take calls and handle customer enquiries.

Recruitment of Customer Care Agents

Qualities

Must have the right to work in the UK

Previous Team Leader/Supervisor experience

Passionate about delivering customer service.

Fluent in spoken and written German and English.

Willing to learn how to use a variety of bespoke IT systems.

Positive and engaging communication skills.  

Coaching & feedback skills.

Ability to work in a team, ask for help and trust colleagues.

Face to face Customer Service skills with visitors and at events.

Ability to prioritise a varied workload.

Interpret department, team and individual metrics for continuous improvement.

Problem-solving skills to take the initiative and develop your knowledge.

 

Recommended Skills

Communication
Complex Problem Solving
Customer Service
Passionate
Curiosity

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Job ID: sm77276ca