Our IT American brand is widely recognized as the "world's best search engine", because it is fast,
accurate and easy to use. It is also a manufacturer of smart home products including thermostats,
smoke detectors, and security systems including smart doorbells and smart locks.
As a Customer Advisor, you will:
• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via
phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to
higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback