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Danish Technical Support at Headhunt International

Danish Technical Support

Headhunt International Lisbon Full Time
Required languages: Danish / English
€22,200 - €23,200/Year
We are looking for:
* Native or Proficient Danish (C2)
* Fluency in English (B2)
* Possess excellent writing and verbal communication skills to simplify technical language
for non-technical users
* Demonstrate patience when communicating and solving issues
* Treat all data and personal information with the utmost confidentiality
* Keep up with the latest IT and tech-related trends
* Proactive, self-motivated, and a great team player

Our IT American brand is widely recognized as the "world's best search engine", because it is fast,
accurate and easy to use. It is also a manufacturer of smart home products including thermostats,
smoke detectors, and security systems including smart doorbells and smart locks.
As a Customer Advisor, you will:
• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via
phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to
higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

Recommended Skills

  • Communication
  • Confidentiality
  • Customer Satisfaction
  • English
  • Patience
  • Presales
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Job ID: 71049