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Helpdesk Agent - French job in Kilkenny at Sigmar Recruitment

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Helpdesk Agent - French at Sigmar Recruitment

Helpdesk Agent - French

Sigmar Recruitment Waterford, Kilkenny, IE Full-Time
Required languages: English
Negotiable
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French Technical Support x 2
Waterford

Working with a global Waterford based company looking to recruit 2 French Customer Support Agents to support the US and Canadian markets. Candidates with high-end Customer service skills and an IT background would be suitable for these roles. He/she will support IT needs

Job Duties include:
• Providing first-level support on IT needs, in a friendly, customer oriented manner.
• Troubleshooting issues.
• Logging, tracking, prioritising and ownership of all contacts received to the Service Desk
• Responsible for timely follow-up on outstanding tickets
• Developing and maintaining solutions within the knowledgebase.
• Working with other IT Teams to help resolve outstanding issues.

Job Skills/Experience required:
• 3rd level Cert.
• Contact Centre Experience is an advantage but not a necessity.
• Customer focused
• Fluent in both French & English
• Solution orientated
• Demonstrates clear and professional communication skills

Please email your CV to email address removed> or call Marie on phone number removed> to discuss the role in further detail

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

English (Any Proficiency)

Recommended skills

Knowledge Base
Friendliness
Customer Service
Service Orientation
Information Technology
Customer Support
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Job ID: French-Tech Support FEB