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Customer Service Representative - French Market - Hybrid at Webhelp Spain

Customer Service Representative - French Market - Hybrid

Webhelp Spain Barcelona Full Time
Required languages: English / French
11.000 € - 13.000 €/Año

We're looking for a Customer Service Representative to perform the following tasks:

- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
- Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures.
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
- Ensure correct presentation of the customer's corporate and brand images in all interactions.
- Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
- Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within Webhelp guidelines
- Enrich and localize the knowledge database from new incoming contacts


-Native level speaker of French
- Fluent in English
- Self-motivated
- Team player
- Active listening/comprehension skills
- Supportive person
- Outgoing and open minded
- Very good written skill
- Customer-focused attitude
- Goal oriented attitude

We offer:

- If you aren't in Barcelona, you can work from home.
- Part-time position 25 hours/week
- Schedule: Monday - Friday 13h to 18h
- 11,153.85 euros gross/year + up to 1538,46 euros gross/year in bonus
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, raze, religion and sexual orientation.*** RRQ23-002445-1-FRANCE

Recommended Skills

  • Active Listening
  • Customer Satisfaction
  • Databases
  • English
  • French
  • Interpersonal Skills
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Job ID: ACQ18516