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Technical Support Advisor - French market at Webhelp Spain

Technical Support Advisor - French market

Webhelp Spain Málaga Full Time
Required languages: English / French
18.400 € - 21.000 €/Año

The advisor is responsible for the handling of technical customer contacts for a variety of products, mainly inbound via different communication channels. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

Main tasks:

- In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the
system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics related to the position.


-Native level speaker of French
- Fluent in English
- A strong technical affinity, experience in technical field is a plus
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.

We offer:

-Full-time (39 hours/week) and long term contract
-Schedule (rotative): from Monday to Friday from 08 to 19, Saturday 09 to 18
-Salary: 18.400 Euros gross/year+ up to 1.800 Euros gross/year in bonus
-Opportunity to join an international company
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*.

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee. RRQ23-001877-1-FRANCE

Recommended Skills

  • Active Listening
  • Business To Business
  • Business To Consumer
  • Customer Service
  • Electronics
  • Friendliness
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Job ID: ACQ17887