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German Advisor for a Railway Company Project
Webhelp Portugal
Lisbon, PT
Full-Time
Required languages: English / German
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Mission :
As a German Advisor for a Railway Company, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers unique situations and acknowledge their needs.As a German Advisor for a Railway Company, you will:
- Assist customers via email and social media chat, helping them with their trip bookings.
- Provide customer service to help undecided customers choose which travel packages and itineraries fit best their needs.
- Rapidly gain valuable technical skills in the reservations field that will empower you to progress while gaining a privileged view and know-how of the inner workings.
- Give real-time, accurate information that empowers the customer to make decisions.
- Go beyond the customer's service expectations so they will remember and share their great experience.
- Listen to the customer's unique situation and acknowledge their needs.
- Native or Proficient German (C2)
- Fluency in English (B2)
- Excellent communication skills coupled with empathy and team spirit
- Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
- Previous experience in Customer Service or as a tourism/travel representative is a plus
- For non-EU residents, it is mandatory to have a valid work permit.
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal allowance paid in voucher card (net)
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package: shared accommodation and flight reimbursement
- Possibility to work from home*
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern offices located in Lisbon (Parque das Nações, Oriente).
Recommended Skills
German Language
English Language
Sabre (Computer System)
Amadeus Crs
Communication
Reservations
Job ID: 749